TERMS AND CONDITIONS
THE GEM IN THE IMAGES IS THE ACTUAL ITEM FOR SALE
Video if available is also of the actual item, displaying view from different angles on a rotating turntable. The highly magnified images and video are meant to portray the gem in its actual state to show detail, cut, color, clarity. luster and inclusions if any. Some features are difficult to capture on camera. It is much harder to capture actual colors. NOTHING IS HIDDEN
Whilst every effort is made to display the gem in its actual state, slight differences are bound to occur by the time it reaches your monitor screen. Such differences are beyond our control hence an allowance for changes is advised. We also endeavor to give accurate descriptions in our listings.
Since Images and Video are highly magnified please use the measurements to understand size of the Gem. Weight is given in carats while size is in Milimeters.
Certificates from reputed , independant, gemologists are provided free of charge for high value items.(Over $200 in Value). Some items already carry free certificates , indicated as "Certified Gem" on item page.
PLEASE READ ITEM DESCRIPTION AND SPECIFICATIONS CAREFULLY !
FREE SHIPPING WORLDWIDE
We offer Free Shipping by First Class Airmail to all countries. Items are shipped from COLOMBO Sri Lanka (In Asia) and delivery time is 2-4 weeks to USA and Europe. We recommend EMS (Expedited Mail) $20/- for shipments to Indonesia, Russia, Africa, India, Eastern Europe and Central Asian countries, due to heavy losses in the mail.
We ship promptly Within ONE working day. Tracking details and scan of postal receipt will be sent soon after shipment. However updating tracking information is the responsibility of postal authorities. Some mail gets stuck in Foreign Transshipment points for weeks and are delayed, while others are lost in the mail, for which we cannot take responsibility. In our experience even USPS mail have been delayed for months or lost while others have been held up for weeks at Customs Offices.
ASK QUESTIONS BEFORE BIDDING THANK YOU !
POSTAL DELAYS RETURNS & REFUNDS
every effort will be made to track down the parcel. Please note approximate delivery time : USA Europe Japan : 2-3 weeks Russia, Eastern Europe, Indonesia, Central Asia, Africa, India : 3-4 weeks.
CUSTOMER SATISFACTION IS OUR BUSINESS !
If for any reason you wish to return an item, please email us immediately. for return address. We operate from several offices and the return address is not always the same. You may return in the same packing and condition within seven day period. Buyer pays return shipping. Refunds will be made within two days upon receipt of item.
We value your Feedback. If for any reason you are unhappy, PLEASE give us the opportunity to rectify the problem BEFORE LEAVING A NEGATIVE, NEUTRAL, OR LESS THAN A 5 STAR RATING.
We take Feedback seriously. OUR GOAL IS TO MAKE YOU HAPPY. We shall also leave positive Feedback in return.
IF YOU HAVE ANY QUESTIONS PLEASE E-MAIL US.
THANK YOU !