Terms & Conditions
We at Cresla specialize in Fine SRI LANKA Natural Gemstones like Blue Sapphire, Star Rubies, Padaparaschas and a host of Semi precious and Rare gems like Zircons, Konerupines, Iolites etc. in fact over a hundred varieties. We have more than four decades of experience in this trade which allows us to give the best selection of gemstones to our customers.
THE GEM IN THE IMAGES IS THE ACTUAL ITEM FOR SALE
The highly magnified images and video are meant to portray the gem in its actual state to show detail, cut, color, clarity. luster and inclusions if any.
We also endeavor to give accurate descriptions in our listings. NOTHING IS HIDDEN
GEMOLOGICAL CERTIFICATES
Certificates from reputed , independant, gemologists are provided free of charge for high value items Over $300 in Value.
FREE SHIPPING WORLDWIDE
We offer Free Shipping by First Class Airmail to all countries. Items are shipped from COLOMBO Sri Lanka (In Asia) and delivery time is 4-6 weeks to USA and Europe. USPS does not support tracking for Regular first class Air Mail.
WE RECOMMEND EMS $20.00
Eastern Europe and Central Asian countries, due to heavy losses in the mail.
EMS Delivery time is 7 – 14 days with excellent tracking.
SAME-DAY SHIPPING
We ship promptly Within ONE working day. Tracking details and scan of postal receipt will be sent soon after shipment.
IMPORT DUTY AND TAXES AT DESTINATION
Customers are liable for Import taxes if any at the destination. Parcels may be held up at Customs Offices at destination awaiting clearance.
TRACKING & POSTAL DELAYS
Updating tracking information is the responsibility of postal authorities.
We do not take responsibility for Postal delays.
Quite often Mail is delayed due to Extreme Weather conditions. Adequate allowance should be given for extreme weather conditions.
RETURNS & REFUNDS
If you wish to return a item please inform Customer Service for return address. You may return in the same packing and condition within seven day period. Buyer pays return shipping. Refunds will be made within two days upon receipt of item.
FEEDBACK
We value your Feedback. If for any reason you are unhappy, PLEASE give us the opportunity to rectify the problem . We take Feedback seriously. OUR GOAL IS TO MAKE YOU HAPPY. We shall also leave positive Feedback in return.
CUSTOMER SATISFACTION IS OUR BUSINESS !