RETURNS & EXCHANGE RETURN POLICY
Return Eligibility:
- Items must be returned within a seven-day period.
- The item must be in its original packaging and in the same condition as when received.
- Items that have been used, damaged, or altered may not be eligible for return.
Return Procedure:
- Please contact our Customer Service team to initiate the return process and obtain the return address.
- Clearly mention your order number, the item(s) you wish to return, and the reason for the return in your communication.
- Pack the item securely, ensuring that it is well protected during transit.
- Include a copy of the original invoice or packing slip with the returned item.
Return Shipping:
- The buyer is responsible for the cost of return shipping unless otherwise specified.
Refund Processing:
- Refunds will be processed within two days upon receipt of the item.
- The refund will be issued using the original payment method unless otherwise agreed upon.
- Please note that the processing time for the refund to reflect in your account may vary depending on your payment provider.
Exchanges and Store Credit:
- If you wish to exchange an item, please initiate a return and place a new order.
- In some cases, we may offer store credit as an alternative to a refund. Please contact our Customer Service team for further assistance.
We appreciate your understanding and cooperation with our returns and refunds policy. Your satisfaction is important to us, and we strive to resolve any issues promptly and fairly. Should you have any questions or need clarification, please feel free to reach out to our dedicated Customer Service team.